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You’re better than that! Catch those writing errors

I can probably guess your age based on whether grammatical errors bother you. I’ll drop a decade if you rarely recognize them. And drop still another decade if the word…

Helping Executives Walk the Talk

The song “Walk it Talk it,” is currently my son’s favorite song. It’s a catchy refrain that reminds me that we should all “walk the talk” or have our actions…

Social Media DON’Ts: 5 Lessons we can Learn from our Younger Peers

Whether you are a student, retired, stay-at home parent, or a professional with years of experience in the workforce, it is important to be sure your social media presence is…

Be Careful with Your Customer Care

Earlier this month, my husband and I bought a new car. This was a pretty big deal for us, because it was the first time in ten years we were…

Six Rules for Conference Call Etiquette

Everyone has conference call horror stories, including me. Last week, I was on a conference call with a team of people traveling in a car that got lost and spent…

Top 4 Internal Communications Mistakes (and How to Avoid Them)

Gallup’s latest State of the Global Workplace report reveals that just 15% of employees worldwide are engaged in their jobs, so it’s not surprising that boosting employee engagement is often…

3 Tips to Help You Choose Words Wisely in Your Communications

As I was reviewing my eight-year-old son’s homework yesterday, I called him over to ask what was going on with his Spelling sentences. He’s usually a good writer, so I…

How to Win with Communications Champions

“Site communications contacts.” “Grassroots network.” “Communications champions.” Whatever terminology you use, having individuals across sites or functions who are “on point” for communications can be invaluable to any large-scale employee…

When Sorry Seems to Be the Hardest Word

With a nod to Sir Elton John, 2017 could easily be known (among other things) as the year of apologies. It seemed there wasn’t a day when someone wasn’t apologizing…